Faqs

Call or whatsapp on 0833938147 for prompt response. Alternatively, email us on support@vipspotboutique.co.za 

It’s very easy to shop on VIP Boutique. Here’s how:

Step 1 – Browse and Search

Browse our online store at VIP Spot Boutique

Search for the product you looking for via our search bar, category menu or side navigation bar

Once you found what you looking for, select your product, click your desired size and then add to cart.

Step 2 – Add to cart

If you purchasing more than one product, remember you can continue browsing and adding product to cart.

After you selected all your products and added to cart.

Head over to the shopping cart and proceed to check out.

Step 3 – Create Account

If you’re already registered customer you may proceed to login to your profile account.

If you are not registered, proceed to create a new account.

Step 4 – Checkout

At the checkout page, you will be requested to complete the below details:

Personal information

Select your Shipping method and input your shipping address

Delivery to home or work address

Select your payment option: Debit card, Credit card, Instant EFT

Review your details and order

Confirm and place order

Step 5 – Await your order

You will receive an email confirming your purchase once your order has successfully been processed.

Delivery takes between 3 – 5 working days depending on delivery option selected.

Tracking details will be sent via email once payment has been processed.

Once you’ve added an item to the cart, you’ll be redirected to a page where you’ll have the option to log into your account (if you’re an existing customer) or create a new account if you’re buying from us for the first time.

You can update your username or password by clicking on the “forgot password” link. Alternatively you can emailsupport@vipspotboutique.co.za

Our website is 100% safe and secure as it is encrypted to ensure that information entered or transmitted through this website cannot be seen, copied or stolen by any other person or software. All payments are processed by PAYFAST, a leading and trusted pay gate processor.

If you have any queries about how to safety of shopping on VIP website, do not hesitate to contact us via admin@vipspot.co.za

We do our very best to fulfill orders as quickly as possible, therefore we’re not able to change or cancel orders once your purchase has been confirmed.

In the event that you change your mind you can return your order, on the condition that you qualify for a return in terms as stated in our service terms and policies document here

We charge a flat rate of R150 and delivery schedules are within 3-7 working days.